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SHIPPING

UK Deliveries:

We use insured U.K couriers to deliver all orders. We offer free postage to the U.K on orders over £100 (with the exception of certain outlying areas). We send orders out on a next day courier service Monday-Thursday.

Once an order is made on-line you will be contacted regarding convenient delivery days. Saturday delivery, Before 10am, Before 12am deliveries are available but will incur a charge, please contact us if you require any of these options.

Please be aware that packaging items properly is a time consuming process. We will always aim to get your order out as quickly as possible, but we can encounter some delays when we become busy in the Gallery. On rare occasions delivery times can be delayed due to courier delays or stock issues.

Please contact us if orders are urgent.

Some items are excluded from the free delivery offer, including very large and fragile works of art which may require a specialist delivery service. Please contact us for quotations in these circumstances. We reserve the right to remove the free delivery offer at any time.

International Deliveries:

Overseas Delivery times from 3 - 14 working days - please call for a quotation and to order.
Some items are excluded from the free delivery offer, including very large and fragile works of art which may require a specialist delivery service. Please contact us for quotations in these circumstances. We reserve the right to remove the free delivery offer at any time.

Returns Policy

In Store Purchases:

Hinckley Framers and its representatives will make every effort to help you identify, source, secure and purchase art for your home or office. In line with the consumer rights act 2015 we are happy to replace or refund, any item that is found not to be;

  • of satisfactory quality

  • fit for purpose

  • as described

Please note that the Hinckley Framers is under no legal obligation to provide you with a refund if;

  • You change your mind about a painting

  • You decide you do not like it

However, we will always try to work with you to appropriately remedy any situations arising from the later.

Hinckley Framers must be contacted within 30 days of the purchase of goods should you require to exercise these rights.

Online Purchases:

We understand that sometimes you might need to return a piece of art purchased online. We are happy to offer a refund or exchange on any item purchased online, you have 14 days from receipt of the goods to return the item, although it would be greatly appreciated if you can let us know as soon as possible:

  • Please use the original packaging. Its really important to take care when re-packaging the item to avoid any damage in transit.

  • Items are to be returned at your expense.

  • You will be refunded in full when the item arrives back with us in saleable conditions. 

Privacy

Privacy Policy

This privacy policy sets out how Hinckley Framers uses and protects any information that you give Hinckley Framers when you use this website. Hinckley Framers is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Hinckley Framers may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Title and name
  • Delivery and billing addresses
  • Contact information such as telephone number and email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies, please visit the section on Cookie Policy.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To deliver orders placed - either by our own staff, or by a courier appointed by Hinckley Framers.
  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send emails, or phone you about new products, special offers or other information which we think you may find interesting using the contact information you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by WhatsApp, email, phone, or post. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We will review personal data held on a regular basis and will remove any data which is no longer needed.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@hinckley-framers.co.uk

We will not collect personal information about you without your explicit consent. We will retain collected information until you request to 'unsubscribe' or notify us by email or telephone that you no longer want us to hold your contact details.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Hinckley Framers 3 The Borough, Hinckley, Leicestershre, LE101TX

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookie Control

A cookie is a small data file which is placed on a device's hard drive when a website is accessed. Some cookies are essential to help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies and for this reason you consent to our cookies by continuing to use our website.

In addition to the necessary cookies, we use statistical and marketing cookies in order to personalise content and adverts, to provide social media features and to analyse our traffic to and through our site. NB These cookies DO NOT enable us to identify specific visitors personally.

We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of their services.

For a full and up to date list of the cookies in use on this site, please visit our Cookies Policy section.

For the reasons explained, it is not possible to opt out of our necessary cookies but you can opt out of our marketing and statistical cookies by selecting the button 'Use necessary cookies only'

For information on modifying your browser to control your cookies, please visit www.aboutcookies.org